Nick Tucker

Case Studies

Personal Development

A highly talented young lawyer was recruited from a major City of London bank to be the Company secretary and Head of the Legal Department of a large Building Society, with a small team of about ten (he'd only previously had one P.A. reporting to him). He asked for some coaching in people management, and was so successful that six months later he was promoted to run the Society's Property Department with a staff of 200! Intensive coaching followed during a period of major restructuring in the Society after a change of ownership. He was so successful at this that within a year he had made a career move into an even bigger job. His view was that my coaching had been pivotal in his progress.

At his suggestion I also coached his deputy who succeeded him in heading the Property Department and again was successful in managing change in a dynamic situation. When he too was promoted he insisted on continuing with my coaching.

Conflict at Senior Management Level

Two senior managers in another, smaller Financial Services Company were so incompatible that they scarcely spoke, and the Chief Executive became concerned that their poor working relationship was affecting the company's performance. I coached them for a year towards an understanding of how to understand and to work synergistically with differing personality types. They now work well together and their improved performance has, in the CEO's words, had a noticeable and consistently positive effect.

Improved Strategic Devlopment Within International Insurance Company

A successful Regional Manager in a major international insurance company was transferred to a staff job in Head Office where she was charged with devising and progressing the strategic development thinking of the company. With her inventive, enthusiastic and humorous approach she soon captured the imagination of many, but struggled to make an impression on some of the most senior people. An excellent line manager, she was challenged by the difference between leading and directing a team and the more nuanced approach to influencing the thinking of people senior to herself.

I coached her for a year, and she has now led a major strategic review for the company and, at her review, received universal accolades from people at all levels for her performance: in the words of a senior colleague, "Good to work with – a great balance of challenge and openness to the contribution of others."